Refund policy
Return & Refund Policy
At KAMSA THEPHAVONG, we are committed to ensuring your complete satisfaction. If you are not entirely satisfied with your purchase, we are here to assist you.
1. Return Window
We offer a 30-day return policy. You have 30 days from the date of delivery to submit a return request. Requests submitted after this period will not be eligible for consideration.
2. Eligibility Conditions
To qualify for a return, the item must meet all of the following conditions:
- In its original, unworn, and unused condition
- With all original tags attached
- In its original packaging
- Accompanied by valid proof of purchase (receipt or order confirmation)
Items that do not meet these criteria will be refused and returned to the sender at the customer's expense.
3. How to Initiate a Return
To initiate a return, please contact our customer service team at kamsathep@outlook.com, providing your order number and the reason for your return. Return requests will be reviewed, and upon approval, you will receive the designated return address along with detailed packaging and shipping instructions.
⚠️ Important: Items returned without prior written authorization will not be accepted and will be returned to the sender at the customer's expense. Please do not ship any item to any address until you have received written confirmation from our team.
Return Shipping & Duties: Customers are responsible for all return shipping costs and any applicable customs duties or import fees. We strongly recommend using a trackable shipping method, as KAMSA THEPHAVONG cannot be held liable for items lost or damaged in transit. Original shipping charges are non-refundable.
4. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. In the event that an item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery at kamsathep@outlook.com, accompanied by photographic evidence of the issue. We will assess the matter and arrange for a replacement or issue a full refund at no additional cost to you.
5. Non-Returnable Items
The following items are considered final sale and are not eligible for return or exchange:
- Perishable goods (food, flowers, plants)
- Custom or personalized orders
- Personal care and beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you are uncertain whether your item qualifies for a return, please contact us prior to initiating a request.
6. Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item in accordance with the process outlined above and place a new order once your return has been approved.
7. European Union — 14-Day Cooling-Off Period
For orders shipped to destinations within the European Union, customers have the right to cancel or return their order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection legislation.
Return eligibility conditions remain applicable: the item must be unworn, unused, with all original tags attached, in its original packaging, and accompanied by proof of purchase. Return shipping costs under the EU cooling-off period are the sole responsibility of the customer. Original shipping fees will not be refunded.
8. Refund Processing
Upon receipt and inspection of the returned item, we will notify you of the outcome within 2 business days.
- ✅ Approved: A refund will be issued to your original payment method within 10 business days, minus any original shipping fees. Return shipping costs and customs duties are non-refundable.
- ❌ Rejected: You will be notified of the reason, and the item will be returned to you at your expense.
If 15 business days have elapsed since your refund was approved and you have not yet received it, please contact us at kamsathep@outlook.com.
9. Contact Us
For all return and refund inquiries, please contact us at:
📧 kamsathep@outlook.com 🕐 Response time: within 1–2 business days