Shipping policy
Shipping Policy
Thank you for shopping with KAMSA THEPHAVONG. Please review the following information regarding our shipping process.
Order Processing Time All orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order has been processed, it will be dispatched promptly.
Shipping Time Estimated delivery time is typically 12–18 business days, depending on your location. Please note that delivery timelines may vary due to factors beyond our control, including carrier delays, weather conditions, or customs processing.
Shipping Confirmation & Tracking Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Please allow 1–3 business days for tracking information to be updated by the carrier.
Split Shipments In certain circumstances, items within the same order may be shipped separately. Should this occur, you will receive multiple tracking numbers accordingly.
Incorrect Address Please ensure that your shipping address is accurate at the time of checkout. KAMSA THEPHAVONG is not responsible for orders dispatched to incorrect addresses provided by the customer. If you identify an error, please contact us immediately at kamsathep@outlook.com prior to shipment.
Delivery Issues If your tracking information indicates that your package has been delivered but you have not received it, we recommend first checking with your local carrier and neighbors. If the issue remains unresolved, please contact us at kamsathep@outlook.com and we will assist you in investigating the matter.
Customs, Duties & Taxes International shipments may be subject to customs fees, import duties, or applicable taxes upon arrival in the destination country. All such charges are the sole responsibility of the customer.
Contact Us For any inquiries regarding your order or shipping, please contact us at: 📧 kamsathep@outlook.com 🕐 Response time: within 1–2 business days
Refund Policy
Thank you for shopping with KAMSA THEPHAVONG. Please review our refund policy carefully prior to making a purchase.
Returns We accept returns within 14 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition and packaging.
Customers must contact us at kamsathep@outlook.com to request a return authorization prior to sending any item back. Returns submitted without prior written approval will not be accepted.
Non-Returnable Items The following items are not eligible for return:
- Items that have been worn, used, or damaged after delivery
- Items returned without original packaging
- Final sale or clearance items
Return Shipping Customers are responsible for all return shipping costs, unless the item received is defective or incorrect. We strongly recommend using a trackable shipping method, as KAMSA THEPHAVONG cannot be held responsible for return packages lost in transit.
Refunds Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund request. If approved, refunds will be issued to the original payment method within 3–5 business days. Original shipping fees are non-refundable.
Order Cancellation Orders may only be canceled within 12 hours of placement. After this period, the order may have already entered processing and cancellation may no longer be possible.
Incorrect Address KAMSA THEPHAVONG is not responsible for orders dispatched to incorrect addresses provided at checkout. If an order is returned to us due to an incorrect address, additional reshipping fees may apply.
Delivered but Not Received If tracking confirms that a package has been delivered, KAMSA THEPHAVONG cannot be held responsible for lost or stolen packages. Customers are advised to contact the carrier directly. We will, however, provide assistance in filing a claim with the shipping carrier where applicable.
Chargebacks & Disputes We strongly encourage customers to contact us at kamsathep@outlook.com before initiating a dispute or chargeback. We are committed to resolving all issues in a fair and timely manner. Filing a chargeback without prior contact may delay the resolution process.
Contact Us For any questions or concerns, please contact our support team at: 📧 kamsathep@outlook.com 🕐 Response time: within 1–2 business days